Return & Exchange Policy
We ensure your experience is as refined as you deserve
Welcome to LUMEA
To ensure clarity and protect your rights, we present our return and exchange policy, noting that most pieces are custom-tailored per order.
Exchange Policy
Exchange Conditions:
- Exchange requests accepted within 3 days of delivery
- Purchase invoice is mandatory
- Product must be in original condition:
- Unworn - Unwashed - Unused
- With all accessories, tags, and original wrapping
- Custom pieces matching customer specifications cannot be exchanged
- No exchange for incorrect measurements or special modifications
- No exchange for damage due to misuse
Price Difference:
- Higher priced item: Pay the difference
- Lower priced item: No refund for difference
- International exchanges: Customer covers full shipping costs
- Sale and discount items are non-exchangeable
Non-Matching Products
Exchange or return allowed in the following cases:
- Received product differs from order
- Incomplete product received (with completion or refund)
- Product doesn't match agreed specifications
Required Action:
Please send clear photos within 48 hours of receipt, including garment measurements using approved method.
Exchange & Return Process
Contact Customer Service
For order review and shipping label issuance
Print or Show Label
To shipping company representative
Deliver Package
To nearest branch within 3 days of receiving label
Wait
Not delivering within specified period cancels the request
Ship Replacement
Within 10-20 business days depending on demand and season
Alterations Policy
After Delivery:
- Only size alterations allowed
- Customer covers shipping costs
Before Delivery:
- First size adjustment free before shipping
