Order Policy
Thank you for trusting LUMEA, we're delighted to provide you with a luxury shopping experience
We present our approved order policy, ensuring clarity and best service.
1. Order Preparation Time
- Orders are prepared within 14-20 business days (excluding Friday and Saturday)
- Processing time may vary based on workload, seasons, and official holidays
- Processing time starts from payment confirmation, not order placement
- Express delivery available with additional fees, confirmed via customer service based on availability
Important Note:
Most pieces are custom-tailored per order, requiring adequate time to ensure quality and precision.
2. Shipping & Delivery
- Shipping within and outside Kingdom via certified companies: Smsa - Aramex
- Shipping cost determined by order weight and customer location
- Customs fees may apply for international shipping, fully customer's responsibility
- Tracking number provided immediately upon order dispatch from LUMEA
3. Color Variations
- Fabric color may vary slightly due to photography lighting or screen display
- This variation is natural and not classified as a defect or reason for cancellation/return
4. Data Responsibility
- Customer responsible for accurate address, mobile number, and personal information
- LUMEA not responsible for delays or non-delivery due to incorrect data
Warning:
Please verify all entered data before completing order to avoid delivery issues.
5. Garment Care
To maintain fabric quality and fine details, we recommend:
- Dry cleaning only at specialized cleaners
- Avoid hot water
- No direct ironing at high temperatures
Following care instructions will keep your piece beautiful and elegant for years!
6. Customer Service
We're happy to provide support via:
- WhatsApp: 0549915693
- Instagram: @lumea.line
- Email: lumea.couture.sa@gmail.com
During official business hours.
